Account Deletion

Last updated: March 2025

Eat Easy respects your right to control your data. You can permanently delete your account and all associated personal data at any time using the form below.

1 Overview

We believe you should always have full control over your personal data. If you decide to leave Eat Easy, you can permanently delete your account using the secure OTP verification form below, through the app, or by contacting our support team.

Once deleted, your account and all associated data cannot be recovered.

2 Delete Your Account Now

Use the secure two-step verification below to permanently delete your Eat Easy account. This process ensures only you can authorise this action.

Secure Account Deletion

Follow each step carefully — this action is permanent and cannot be undone.

Sign In to Your Account

Enter your registered phone number to receive a sign-in OTP.

3 Delete via the App

You can also delete your account directly from within the Eat Easy app:

1
Open the Eat Easy app and log in to your account.
2
Navigate to Profile → Settings → Account.
3
Tap on "Delete My Account".
4
Confirm your identity by entering your password or OTP sent to your registered mobile number.
5
Optionally select a reason for deletion, then tap "Confirm Deletion".

Your request will be processed immediately. You will receive a confirmation email within 24 hours.

4 Alternative: Request via Email

If you are unable to access the app or the form above, you can request account deletion by:

Sending an email to support@eateasy.in
Using your registered email address as the sender
Subject line: "Account Deletion Request"
Include your registered phone number in the email body

We will process your request within 7 business days and send a confirmation to your email address.

5 What Happens When You Delete Your Account

Your personal data (name, email, phone number, delivery addresses) will be permanently deleted.
Your order history, preferences, and saved addresses will be removed.
Any unused Eat Easy credits, rewards points, or referral bonuses will be forfeited and cannot be recovered.
Active or pending orders must be completed or cancelled before account deletion can proceed.
Anonymised transaction data required for legal, financial, or fraud-prevention compliance may be retained as required by applicable law.

Note: If you have an active order at the time of your deletion request, we will pause the process until the order is fulfilled or cancelled. You will be notified by email.

6 Reactivation

Once your account is permanently deleted, it cannot be recovered. This includes all order history, rewards, credits, and personalisation data.

You are welcome to create a new Eat Easy account at any time using the same or a different email address. However, your previous data and rewards will not be restored.

For support, contact us at support@eateasy.in.

Account Deletion