Privacy Policy
Last updated: March 2025
Your privacy is important to us. We never sell your personal data and we only collect what is necessary to provide and improve our services.
1 Introduction
Eat Easy ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our application and related services.
By using Eat Easy, you consent to the data practices described in this policy.
2 Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and delivery address provided during registration or order placement.
- Device Information: Device type, operating system version, IP address, and app usage data.
- Location Data: Real-time GPS location (with your explicit permission) to enable delivery routing and restaurant discovery.
- Payment Information: Payment method details are processed securely through third-party payment gateways. We do not store your card number, CVV, or banking credentials.
- Order History: Records of your past orders, preferences, ratings, and reviews.
3 How We Use Your Information
- To process and deliver your orders accurately and on time.
- To personalise your app experience and recommend relevant restaurants and dishes.
- To send order confirmations, delivery updates, promotional offers, and service communications.
- To improve our App, infrastructure, and customer service quality.
- To detect and prevent fraud, abuse, or other harmful activity.
- To comply with legal obligations and regulatory requirements.
4 Data Sharing
We do not sell your personal data to third parties under any circumstances. We may share limited information with:
- Restaurant Partners: Your name, order details, and delivery address to fulfil your order.
- Delivery Partners: Your contact number and delivery address to complete the delivery.
- Payment Processors: Transaction data necessary to complete payments securely.
- Legal Authorities: Where required by law, court order, or government regulation.
All third-party partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
5 Data Retention
We retain your personal data for as long as your account is active or as required by applicable law. Upon account deletion, your personal data will be permanently removed within 30 days, except for anonymised transaction data retained for legal or financial compliance purposes.
You may request deletion of your account and associated data at any time — see our Account Deletion Policy for details.
6 Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and associated personal data.
- Opt out of marketing communications at any time via App settings.
- Data portability — request a copy of your data in a machine-readable format.
To exercise any of these rights, contact us at privacy@eateasy.in. We will respond within 30 days.
7 Security
We implement industry-standard encryption (TLS/SSL), access controls, and regular security audits to protect your data. Payment data is handled by PCI-DSS compliant payment processors.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
8 Cookies & Tracking
Our App and website use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver relevant content. Types of cookies we use:
- Essential cookies: Required for the App to function (session management, authentication).
- Analytics cookies: Help us understand how users interact with the App to improve performance.
- Preference cookies: Remember your settings and personalisation choices.
You may disable cookies in your browser or device settings, though some features of the App may not function correctly as a result.